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Overview


There are many questions that people have when using a data recovery service or tool.  We've tried to address the most common ones below.  If your question is not listed here, by all means contact us directly and we'll provide you with the answers you seek.

  How much does you service cost?
  What happens if my file is not recoverable?
  What happens if my file is recoverable, but I do not agree to the price quoted?
  How long will it take to recover my file?
  Do you provide a guarantee?
  What methods of payment are acceptable?
  How long have you been recovering database files?
  Why doesn't Microsoft offer this service, and what do they think of yours?
  Do you offer a recovery 'tool', and if not, why not?
  How does your service differ from your competitors?
  Do you offer follow-up support?
  Right now, I need data recovery, but this application really needs a redesign.  Can you help?

Click on any question above to immediately jump to its answer...

How much does you service cost?

Our fees vary from US$60 to US$360, depending on how long the recovery takes. 

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What happens if my file is not recoverable?

If the file is not recoverable, then there is no fee whatsoever.  You pay nothing. 

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What happens if my file is recoverable, but I do not agree to the price quoted?

If the file is recoverable (as almost all files are), then we will quote the cost to recover and return it.  If you do not agree to this quoted price, simply tell us, and we will cancel the recovery, destroy any files on hand, and you will owe nothing.  You only pay the quoted price if you agree to it.

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How long will it take to recover my file?

Usually, it takes about an hour after you get us the file.  Our regular business hours are 7am-6pm, Pacific Standard Time, but recoveries can be performed outside of these hours too.  Out staff will be notified by pager of any incoming request, and can respond at any hour.

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Do you provide a guarantee?

Yes, we always guarantee our recovery work.  We guarantee that the file we return is 100% corruption free.  We also guarantee that nobody will beat us on price or level of success.  Please refer to our guarantee page for further details.

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What methods of payment are acceptable?

We accept all major credit cards as well as wire transfer, EFT, payment by check, money order and other means.  However, because we only release recovered files with proof of payment, using a credit card is by far the fastest method to getting back into your recovered data.  If paying by credit card, the turn-around is a matter of minutes.  For electronic funds transfers, turn-around is 2-24 hours.  For payment by check, money order and other means, turn-around is 1-5 days.

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How long have you been recovering database files?

We have been recovering database files for just on ten years now.  At first we did this on an ad-hoc basis for people who sent us corrupted databases, on the assumption we could help them, given our low-level understanding of the file formats used by Microsoft and consulting work done for them, but as time passed, the number of corrupt files coming our way increased dramatically, and with no competitors at that time, we felt compelled to expand our offerings to include data recovery.

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Why doesn't Microsoft offer this service, and what do they think of yours?

Microsoft has stated to us that less than 1% of their Access and SQL Server licensees run into problems with seemingly unrecoverable databases, and as such, it does not present a significant enough market for them to address directly.  They do offer some basic corruption fixing capabilities as part of their support services, but these are basically limited to following the knowledgebase articles, and running some internal tools. 

Although it took several years for Microsoft USA to refer people explicitly to our company for data recovery services, their overseas units have always directed clients our way.

We suggest that potential clients interested in finding out what Microsoft thinks of our service and company simply call their rep, or PSS in general, and ask them.  Alternately, do a knowledgebase search on Microsoft's site and look for us (search for "PK Solutions", in quotes).  We are referred to in multiple Microsoft Knowledgebase articles (eg. 824271, 304701, 306204, 306829 etc.).

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Do you offer a recovery 'tool', and if not, why not?

We originally planned on distributing a recovery tool, but have held off for several reasons. 

First, two of our earliest competitors distributed such tools, but we continued to see a steady stream of clients, including many who had used these tools.  In essence, a tool is the tool vendor's best attempt at automated recovery at a fixed point in time.  Because corruption can differ in minute ways, an automated tool can often fail to correct a type of corruption that differs only in a very minor way from a type of corruption it can correct, automation is not always a good thing.  A good recovery technician can see and correct variations on a given corruption theme, and deliver a better result.  Also, a distributed tool will always be outdated, because the tool vendor could always provide a better recovery with their latest internal code base versus their most recent released product, even with frequent public updates.  So for these reasons, we realized a 'service' would always be superior to a generic 'tool'.

Also, when a tool is distributed, many knock-off recovery companies can simply purchase such a tool from another vendor, then advertise and sell recovery services, despite the fact that they have no internal and independant recovery ability.  And that is exactly what has happened.  Google "Access Recovery" these days, and you'll find over 60 sites claiming to be able to recover database files.  Most of them simply purchased one of the two public tools, and now package their execution of another firms product as their own 'service'.

So we've always stuck with a service instead of a tool.

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How does your service differ from your competitors?

We have been offering data recovery of Microsoft database files longer than anyone else.  Microsoft has used us.  Both Action Front (formerly Data Recovery Labs) and Cimaware (makers of Access Fix) have sent us files to recover in the past.  Of course, smaller vendors have done so too.  We are the 'go to' firm when 'serious' recovery skills are needed.  There are other firms out there that can handle the simple recoveries, but when a file is badly mangled, we are the firm that has the expertise to deliver.  Our competitors recognize that. 

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Do you offer follow-up support?

Yes.  We encourage clients to contact us about any future issues, not just with the recovered file, but with any of their databases, Microsoft or otherwise.  We can provide general advice on robustness, maintenance and related issues, and if requested, provide a quote on development and other related tasks.

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Right now, I need data recovery, but this application really needs a redesign.  Can you help?

Yes.  Send the file to us now, for recovery, but let us know that you would like to consider re-development down the road.  We will keep your file on hand and discuss the matter with you after you get past this initial hurdle of recovering from the immediate corruption.

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